Guau&Cat: real reviews, price and alternatives (2026)

Guau&Cat is a Catalan brand of natural food for dogs and cats with a 4.5/5 (“Excellent”) rating on Trustpilot across 132 reviews — one of the best in this comparison — though with a real minority of dissatisfied customers and some documented OCU complaints over delivery issues. It’s a real brand, with its own production and an established presence in the sector. Here’s what its customers really say, the price and the alternatives if you’re after something different.

What Guau&Cat is and how it works

Guau&Cat started out in 2018 in a kitchen in Sant Celoni (Barcelona), when its founders began cooking natural meals for their own dogs. Today, according to sector records, it turns over more than €2.5 million and has a staff of around 40 people, with its own production of around 4,000kg a day, and the brand itself states it serves more than 30,000 families.

It sells cooked food, raw (BARF) food and snacks for dogs and cats. It works like a normal online shop, with two ways to buy:

1. Use their calculator (“Calculate your price”), which recommends a menu and quantity based on your pet’s weight, age and activity level.
2. Buy directly by category (dogs, cats, snacks), without going through the calculator.

Either way, it’s a one-off purchase through the cart: we haven’t found any subscription programme with recurring billing on their website, even though that’s common in the sector. The order arrives frozen in 2-4 days and is thawed in the fridge 12 hours before serving.

Its formulation is handled by in-house profiles at the company — a doctor in biopathology with a master’s in nutrition and a vet certified in animal nutrition, according to their own website. These are real profiles declared by the brand, not an independent external veterinary board, a caveat that applies equally to most brands in this sector.

Real Guau&Cat reviews: the good and the flaws

Guau&Cat has 4.5/5 (“Excellent”) on Trustpilot, across 132 reviews (89 of them from the last year alone) — a score above Dogfy Diet (4.3), Wild Balance (4.3) or Food for Joe (4.2) on the same platform. The breakdown: 70% five-star reviews, 4% four-star, 1% three-star, 2% two-star and 23% one-star. It’s a pattern also seen at other brands in the sector: a very satisfied majority and a real minority with a bad experience, almost always tied to delivery logistics.

What people like

• Palatability and perceived quality: the most repeated praise in positive reviews.
• Fast, personable support when the order arrives without issues.
• Price seen as more affordable than Dogfy Diet in third-party comparisons.
• Covers dogs and cats, unlike brands with a dog-only range.

The most common complaints

• Delivery issues: the OCU has real, detailed cases on file. One of them: a customer asked to postpone delivery for medical reasons, the courier ignored the request, and the company went as far as announcing an order to destroy the shipment if it wasn’t collected within hours at a point far from her home.
• Slow replies to negative reviews: Guau&Cat replies to only 66% of negative Trustpilot reviews, typically taking over a month.
• Incomplete or cancelled orders with no clear explanation, according to individual customer reviews.

No brand of this size is complaint-free — it’s something to watch, not a condemnation — but it’s worth knowing these exist before buying, and that handling delivery issues appears to be the brand’s weakest point, not the quality of the product itself.

How much does Guau&Cat cost per month

Guau&Cat doesn’t publish a fixed rate per kilo or per month: the price depends on their personalised calculator. As an external reference (not from the brand itself), a sector comparison site puts a 15kg dog at around €40.80/month. What is confirmed on their own website is free shipping from 15kg of order weight.

We haven’t been able to verify the exact terms of a welcome-discount trial box on their official website (figures circulating on coupon sites aren’t confirmed by the official source), so we won’t vouch for them here.

When to look for an alternative

1. If you’re concerned about how delivery issues are handled, check their returns policy carefully before buying, given the pattern of complaints on file with the OCU.
2. If you’re after a raw diet specifically, Wild Balance has more of a track record in that format.
3. If you’d rather buy it in a physical store too, COCOSI is sold at Carrefour and Supermercados MAS.

Verdict

Guau&Cat has a solid public reputation: 4.5/5 on Trustpilot, one of the best scores in this comparison, with its own production and a proposition that covers dogs and cats at a price seen as competitive. The real caveat worth knowing is the existence of a minority of dissatisfied customers (23% one-star reviews) and documented OCU complaints over how delivery issues are handled, with a company that’s slow to respond to complaints. If you do go with it, it’s worth checking their returns policy carefully before buying; if that part doesn’t worry you, it’s an option rated well by most of its customers.

Frequently asked questions

What do customers think of Guau&Cat?

Very good overall: 4.5/5 (“Excellent”) on Trustpilot across 132 reviews, one of the best scores in this comparison. The breakdown shows 70% five-star reviews, but also 23% one-star: there’s a real minority of dissatisfied customers, mostly linked to delivery.

What complaints are there against Guau&Cat?

The OCU has logged public complaints over delivery issues — for example, a real case where a customer’s request to postpone delivery for medical reasons was ignored by the courier, and the company went as far as threatening to destroy the order if it wasn’t picked up within a few hours. Guau&Cat replies to only 66% of negative Trustpilot reviews, typically taking over a month.

How much does Guau&Cat cost per month?

They don’t publish a fixed rate: the price is calculated with their own calculator based on the pet. As an external reference, a comparison site puts a 15kg dog at around €40.80/month, with free shipping from that order weight according to their own website.

Does Guau&Cat work on a subscription?

We haven’t found any subscription programme with recurring billing on their website: it’s a normal online shop, with a personalised menu calculator or direct category shopping, and one-off orders through the cart.

Is Guau&Cat for both dogs and cats?

Yes, it’s one of the few natural food brands that covers both species, with cooked, BARF and snacks, sold as one-off purchases.

Are there alternatives to Guau&Cat?

Yes. If you’re after a raw diet specifically, Wild Balance. If you want cooked food with a cat range, Food for Joe. And if you’d rather buy it in a physical supermarket too, COCOSI is sold at Carrefour.